TERMS OF SERVICE AND POLICIES

Effective Date: 22/October/2025

Owned and Operated by: LUCIDUM COMPANY FOR DESIGNING AND PROGRAMMING SPECIAL SOFTWARE LLC

Jurisdiction: State of Kuwait

Platform Name: Hami

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1. INTRODUCTION AND LEGAL AGREEMENT

By registering for or using the Hami application, you (the "User") agree to comply with the terms set forth herein, including the Terms of Service, Privacy Policy, Refund Policy, and applicable usage rules. These terms apply to:

• Clients: Individuals seeking legal consultation or services.
• Lawyers: Licensed legal professionals providing services via the platform.

If you do not agree, you are not authorized to use the platform.

1.1 Binding Agreement: Your use of Hami constitutes a legally binding agreement under Kuwaiti E‑Transactions Law. Electronic actions such as consent, case submissions, and payments are fully enforceable.

Lucidum bears no responsibility for any unlawful or improper use of the application or its services in violation of Kuwaiti law.

2. PLATFORM DESCRIPTION

Hami is a neutral platform that connects verified lawyers with clients. It is owned and operated by Lucidum, which does not engage in or monitor any legal advice or communications exchanged between users. All transactions are processed through a licensed third-party Kuwaiti payment gateway. Lucidum shall not be considered a party to any financial or legal relationship between clients and lawyers and is solely responsible for providing the technical service.

3. GOVERNING LAW AND JURISDICTION

All activities on the Hami platform are governed by the laws of the State of Kuwait. Any disputes or legal proceedings shall be resolved through competent Kuwaiti courts.

4. AGE REQUIREMENTS

• Lawyers must be at least 21 years of age.
• Clients must be at least 18 years of age.

5. ACCOUNT CREATION AND VERIFICATION

5.1 User Roles

• Clients: Submit cases and request legal services.
• Lawyers: Must be Kuwaiti-licensed and pass identity and credential verification.

5.2 Lucidum Rights

Lucidum reserves the right to suspend or delete any account if submitted data cannot be verified, or if it is found to be inaccurate, outdated, or misleading.

5.3 Required Information

Clients:

• Full Name
• Civil ID
• Mobile Number
• Username & Password

Lawyers:

• Civil ID
• Bar Association ID
• Legal Qualification Documents (Commercial License, Commercial Register, Article Association Letter)
• Bank Account (IBAN and account number)
• Profile Image (optional; must adhere to decency standards)

5.4 Upload Restrictions

Maximum upload size: 12 MB per any file.

5.5 Anonymous Client Feature

• Clients may choose to remain anonymous during the case process.
• They may disclose their identity at any time.
• Lawyers may reject a case if client identity is not disclosed.

5.6 Lawyer Verification

Lucidum shall:

• Verify all documentation submitted by lawyers.
• Require a signed agreement with Lucidum and the payment processor.
• Any lawyer found submitting fraudulent, altered, or expired documents (including Bar Association ID, Civil ID, or certificates) will have their account immediately suspended and permanently banned. Lucidum bears no liability for fraudulent submissions. Full responsibility rests solely with the submitting lawyer. Lucidum reserves the right to report such fraud to the Kuwait Bar Association, the Ministry of Justice, and other competent authorities.

6. CASE MANAGEMENT AND FEES

6.1 Consultation Creation

Clients must:

• Choose a legal category and scenario.
• Select a lawyer.
• Optionally add a description.
• Opt in or out of anonymity.

6.2 Case Response Time

• Clients have forty-eight (48) hours to pay the case or refund it
• After forty-eight (48) hours without action, the case is automatically canceled.
• The period forty-eight (48) hours only applies to cases and not consultations

6.3 Pricing and Fee Approval

• Lawyers must set a fixed consultation fee, which the client must pay in order to establish a consultation session. The consultation serves as the initial stage before a full case can be created.
• After the consultation is completed, the lawyer may request to convert the consultation into a full case. The client must explicitly accept or decline this conversion request.
• Once the conversion request is accepted, the lawyer shall propose a case price. The client may either accept, decline, or propose a modified amount. Negotiation continues until both parties agree on the final price.
• The case is officially established only after both parties have confirmed the agreed price. Any case created without mutual pricing approval shall be considered incomplete and not subject to platform payment obligations.

7. PAYMENT, COMMISSION, REFUNDS AND CANCELLATIONS

7.1 Payment Terms

• Clients must pay within forty-eight (48) hours of lawyer acceptance for a case
• If the client fails to pay the agreed case amount within forty-eight (48) hours after accepting the conversion request and confirming the final case price, the case creation will automatically expire and be canceled. The prior consultation is deemed concluded; to proceed further, the client must submit a new consultation request and pay the applicable fixed consultation fee again. Consultation fees are displayed to the client before establishing the consultation and, once created, are fixed and not subject to negotiation. Case prices, by contrast, may be negotiated by the lawyer and client until both parties confirm the final price.

7.2 Commission and Fees

• Lucidum applies a commission to lawyer transactions to cover platform operations and payment-processing costs. The exact rate and structure are communicated privately to each lawyer prior to onboarding. These totals include both the platform’s commission and the payment-gateway fees. These totals include both the platform’s commission and the payment-gateway fees.
• Refund-processing times may vary depending on the payment provider, and Lucidum bears no responsibility for delays caused by external banking systems. Lucidum is not responsible for chargebacks, disputes, or reversals initiated through banks, cards, or payment gateways; such disputes must be resolved directly between the client and the lawyer.
• Payments are transferred to the lawyer within one (1) business day after deducting the total commission, flat fees, and any applicable taxes.
• Lucidum reserves the right to adjust commission rates in accordance with Section 12 (Modifications)

7.3 Refund Policy

Within forty-eight (48) hours of Payment:

• Clients may request an instant refund.
• Lawyer consent is not required.
• Processing time: 2–7 business days.

After forty-eight (48) hours:

• Refunds require mutual approval.
• Lucidum will process refunds manually via the payment gateway.
• Processing time: 2–7 business days.

These refund terms are subject to mandatory provisions of the Kuwait Consumer Protection Law (Law No. 39 of 2014) where applicable.

7.4 Case Cancelation

Cases can be canceled anytime before payment.

8. DATA COLLECTION AND STORAGE

8.1 Data Collection

Lucidum collects the following data:

Clients:

• Name, Civil ID, Mobile, Account Credentials, Chat and Case Records

Lawyers:

• Name, Civil ID, Bar Credentials, Bank Info, Chat and Case Records

8.2 Data Management

• Data is encrypted and stored securely in cloud storage.
• Users may view their data in-app.
• Permanent case deletion occurs only if both client and lawyer delete the case.
• Account deletion is handled manually upon request.
• Users have the right to access, rectify, or request deletion of their personal data by submitting a written request to Lucidum’s Data Protection Officer. Data will not be transferred outside the State of Kuwait except to providers that maintain security standards equivalent to Kuwaiti requirements.

8.2.1 Retention Period: We retain personal data only as long as necessary for service fulfillment or legal obligations. Once no longer required, we securely delete or anonymize your data.

8.3 User Consent: By using Hami, you consent to our collection, processing, and storage of your personal data as described herein. All data collection is limited to the purposes disclosed. You may withdraw your consent at any time, subject to applicable law.

8.4 Accuracy of Data: Users are responsible for maintaining up-to-date and authentic personal information. Submitting false, stolen, or fraudulent Civil IDs or other documents will result in immediate suspension, permanent account removal, and potential referral to the competent authorities.

8.5 Data Breach Procedures: If a security incident involving personal data occurs, we will notify CITRA and all affected users within 72 hours, including details of the breach, potential risks, and mitigation steps.

8.6 International Transfers: Your data may be stored or processed outside of Kuwait, including via international cloud platforms like Firebase. By using Hami, you consent to such transfers as necessary for service operations.

9. ENCRYPTION AND CONTENT ACCESS

• End-to-end encryption is enforced for all communication.
• Lucidum does not access any case content or chat data.
• Lucidum cannot detect or moderate harmful content unless legally mandated.
• Investigations occur only through court orders or government directives.
• Lucidum will cooperate only with competent authorities upon receipt of valid legal orders in accordance with Kuwaiti law.

10. USER CONDUCT AND PENALTIES

10.1 Prohibited Actions

• Submitting false documents
• Using offensive images
• Circumventing in-app payments
• Threats, harassment
• Misuse of anonymity
• Price manipulation or refund abuse
• Submitting forged, expired, or fraudulent identification, Bar Association cards, or legal documents.

Lucidum monitors statistics including:

• Total and canceled cases
• Refund requests
• Account activity trends

10.2 Bans and Appeals

• Users may be suspended or banned for violations.
• Ban notices will be sent by email.
• Appeals must be submitted to: support@hamihq.com
• Lucidum retains final authority over appeals.
• Lucidum may suspend or disable any account without prior notice if required to protect system integrity or user safety.

11. LIABILITY LIMITATION

Lucidum is not responsible for outcomes of legal services, advice rendered by lawyers, platform downtime, issues with third-party processors, or any fraudulent or misleading documents submitted by users. All responsibility and liability for authenticity, accuracy, and validity of credentials rest solely with the submitting user.

If Lucidum is found liable by a competent Kuwaiti court, liability shall be limited to the total commission earned by Lucidum from the disputed transaction and shall exclude any indirect, consequential, or punitive damages.

Lucidum shall not be liable for any loss of profits, reputation, or data, even if previously advised of the possibility of such damages.

12. MODIFICATIONS

Lucidum may update these terms with 7 days' notice to users. Continued use of the platform implies acceptance of the updated terms.

13. FORCE MAJEURE

Lucidum shall not be held liable for any delay or failure in performance of any part of the platform due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, governmental actions, wars, civil disturbances, power outages, internet failures, or other unforeseen and unavoidable events.

13.1 Maintenance Timer Extender

In the event of scheduled or emergency maintenance, the platform’s automated timers for payment deadlines and refund eligibility will continue to run during the maintenance period. However, once maintenance concludes, the total elapsed downtime will be automatically added to the remaining timer.

For example, if the system is unavailable for eight (8) hours due to maintenance, eight (8) hours will be added to any active payment or refund timer. This ensures that users are not disadvantaged by technical downtime.

The extension applies exclusively to payment deadlines—where clients must complete payment within forty-eight (48) hours before automatic case cancellation—and to refund eligibility windows.

Lucidum shall notify users of maintenance periods in advance whenever possible and will not be held liable for any delay, rescheduling, or timing adjustments resulting from maintenance operations.

Users acknowledge that the timer extension is automatically calculated by the system and constitutes a fair technical adjustment that does not modify the contract or the obligations of either party.

14. MONITORING, DEVICE RESTRICTIONS, AND ADDITIONAL DISCLAIMERS

14.1 Behavior Tracking and Security

Lucidum reserves the right to track user behavior solely for the purpose of identifying suspicious activity, such as attempts to bypass platform features (e.g., external communication or commission avoidance). All user behavior is monitored in compliance with Kuwaiti data protection regulations and is limited to ensuring fair use of the platform.

Bypassing the platform’s systems or attempting to arrange legal services off-platform to avoid commission fees is strictly prohibited and will result in a permanent account ban.

14.2 Chat and Case Deletion

All chats and cases are stored securely. Chats and case records are only permanently deleted from the backend when both parties (client and lawyer) delete them. Otherwise, data will remain archived and encrypted for compliance and user records.

14.3 Single Device Registration & Key Disclaimer

Each client account is limited to one active device registration at a time to enhance security and prevent unauthorized access.

Disclaimer:

If a client creates a new account, previous data will not be accessible unless the user has securely stored their private decryption key and Case Reference ID. Creating a new account will replace the Keychain, as each account is associated with a unique cryptographic identifier linked to case records. Lucidum is not responsible for any data loss resulting from account recreation without proper key and reference storage by the user.

14.4 Fraudulent Submissions and Banking Errors

Lucidum will not be liable for any forged or falsified documents or incorrect banking information submitted by a lawyer; full responsibility lies with the submitting lawyer. Clients are fully responsible for the accuracy of their Civil ID and any data they submit.

Lucidum has no access to the content of user chats; the system only retains metadata identifying which accounts are communicating (i.e., who is chatting with whom) for security and technical audit in the event of suspected misuse.

Within case records, only the lawyer’s identity is visible. Client identities can be accessed solely through app activity logs—and not through case content—in order to preserve user privacy.

If anonymity or the chat system is misused for fraud, harassment, or other abuse, Lucidum reserves the right to disclose the identities of the communicating parties to competent authorities and to take legal action, including suspension or permanent deletion of the relevant accounts. Lucidum bears no responsibility for failed or delayed transfers resulting from incorrect banking information entered by the lawyer.

14.5 Monitoring Lawyer Activity for Bypass Prevention

Lucidum reserves the right to monitor lawyer behavior on the platform specifically to detect attempts to bypass platform policies, such as avoiding commission payments. This monitoring is limited to system-level activity and does not access confidential case content.

14.6 Dispute Responsibility

Lucidum is not responsible for any disagreements, miscommunications, or legal conflicts between clients and lawyers. Users must resolve such matters directly or through the proper legal channels. Lucidum only provides the communication and payment infrastructure.

15. DISPUTE RESOLUTION

If arbitration is invalid or unenforceable under applicable law, disputes shall fall under the exclusive jurisdiction of the courts of Kuwait City, State of Kuwait.

In the event of disputes between clients and lawyers, Lucidum shall not be considered a party. Users agree first to attempt amicable resolution. If unresolved, disputes shall be referred to arbitration at the Kuwait Commercial Arbitration Centre in accordance with Kuwaiti law. Resort to courts shall occur only after exhaustion of arbitration.

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FINAL ACKNOWLEDGMENT

By registering on Hami, you confirm that you:

• Meet the minimum age requirement for your role;
• Understand and accept the policies regarding privacy, refunds, and platform limitations;
• Accept these Terms of Service as a binding legal agreement.

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